1. Introduction

Welcome to Concept Flooring. By accessing or using our website (conceptflooringnw.co.uk), you agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use of the site.

Concept Flooring (“we”, “our”, “us”) provides flooring products, services, and related information for customers within the UK.

2. Use of Our Website

You agree to use this website only for lawful purposes. You must not:

  • Engage in any activity that disrupts or interferes with the website
  • Attempt to gain unauthorised access to any part of the site
  • Copy, reproduce, or distribute any content without permission

All content, branding, images, and materials on this website remain the property of Concept Flooring.

3. Product Information

We aim to ensure all product descriptions, images, pricing, and availability are accurate. However:

  • Colours may vary depending on screen settings
  • Stock levels may change without notice
  • Measurements, fitting guidance, and suitability information are provided as general advice

We reserve the right to update or modify product information at any time.

4. Ordering & Payments

When placing an order, you confirm that:

  • All information provided is accurate
  • You are authorised to use the payment method
  • You understand that orders are subject to availability

We may refuse or cancel orders where necessary, including suspected fraud or incorrect pricing.

5. Fitting & Services

Where fitting, measuring, or uplift services are arranged:

  • Services may be carried out by trusted third‑party professionals
  • Dates and times are subject to availability
  • You are responsible for ensuring access to the property

Any issues with third‑party services should be reported to us so we can assist in resolving them.

6. Returns & Cancellations

Your rights under UK consumer law apply. Custom‑cut flooring, special orders, or items altered to your specification may not be eligible for return unless faulty.

If you wish to cancel an order, contact us as soon as possible at info@conceptflooringnw.co.uk.

7. Liability

We are not liable for:

  • Losses caused by incorrect installation not arranged through us
  • Damage resulting from misuse, improper maintenance, or unauthorised alterations
  • Indirect or consequential losses

Nothing in these terms limits your statutory rights.

8. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the content, security, or privacy practices of third‑party websites.

9. Changes to These Terms

We may update these Terms & Conditions at any time. Continued use of the website indicates acceptance of any changes.

10. Contact Us

For questions or concerns, contact us at: info@conceptflooringnw.co.uk