1. Introduction

This Privacy Policy explains how Concept Flooring (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit conceptflooringnw.co.uk or contact us.

We are committed to safeguarding your privacy and complying with UK GDPR and the Data Protection Act 2018.

2. Information We Collect

We may collect the following information:

A. Information you provide directly

  • Name
  • Email address
  • Delivery address
  • Order details
  • Enquiries sent to info@conceptflooringnw.co.uk

B. Automatically collected information

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Cookies and analytics data

3. How We Use Your Information

We use your information to:

  • Process orders and provide services
  • Respond to enquiries
  • Improve website performance and user experience
  • Send important updates about orders or services
  • Maintain security and prevent fraud

We do not sell or share your data for marketing purposes.

4. Cookies

Our website uses cookies to:

  • Improve functionality
  • Analyse traffic
  • Remember preferences

You can manage or disable cookies through your browser settings.

5. Sharing Your Information

We may share your information with:

  • Delivery partners
  • Professional fitters (where arranged)
  • Payment processors
  • Website hosting and security providers

All third parties are required to handle your data securely and in compliance with UK GDPR.

6. Data Storage & Security

We take appropriate technical and organisational measures to protect your data from:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration

Data is stored securely within the UK or trusted GDPR‑compliant regions.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion
  • Restrict processing
  • Object to processing
  • Request data portability

To exercise any of these rights, email us at info@conceptflooringnw.co.uk.

8. Retention

We retain personal data only as long as necessary for:

  • Legal obligations
  • Order fulfilment
  • Accounting and tax purposes
  • Service history

9. Third‑Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page.

11. Contact Us

For privacy‑related questions, contact: info@conceptflooringnw.co.uk